Adam Grant Module 5: Think Again: Leveraging Frontline Perspectives

Module 5 Highlights:

When leaders create a culture where people can only speak up when they have a solution, the biggest problems will never be revealed or solved.

• Create a “problem box” to collect challenges from frontline roles, which provides transparency to issues and helps enable solutions.
• Innovation only happens when those who detect the problem surfaces it, which enables those who have the skills to solve the problem to address it.

Creating psychological safety enables a growth mindset and encourages people to share. To create psychological safety:

• Share things that you were once bad at, tough criticism received.
• Start in one-to-ones and dyads.
• Leverage trust for two-way feedback for coaching and development.

Module 5 discussion questions:

1. How do you create space and psychological safety for employees to surface problems and enable collaboration to solve them?
2. What is the process in your company to capture feedback from frontline team members about what is not working or challenges they have?
3. What is something that you could share about your growth as a leader that would promote psychological safety?
4. How does your leadership team create psychological safety for their team?

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